Welcome to Our FAQs

• Return/Exchange Policy

• How does the Alpha Shock fit?
• How does the AMP (no-show) fit?
• How does the Infinite (mid-calf) fit?
• How does the Joule (barefoot style) fit?
• How does the K-Warmer (legwarmer) fit?
• How does the Performance (crew profile) fit?

• Can I wash my Apolla socks WITH grip?
• Can I wash my Shocks?
• How can I prevent holes in my Shocks?
• How durable are the Shocks?
• My Joule Shock has stretched out too much, what do I do?
• The bottom of my Shocks are pilling, is this normal?
• There are strings on my Shocks, what should I do?

See all articles in Care Questions →

• Are Apolla Shocks sold as pairs?
• Are there any other colors? When are you adding more colors?
• Can Apolla Compression Socks help with Tendinitis? (Achilles, Peroneal, tendonitis etc.)
• Can these replace my dance shoes?
• Can you dye Apolla socks?
• Does Apolla have retail locations?
• Do they help with hypermobility or EDS?

See all articles in General Questions About Apolla Socks →

• How do I best put on my Infinite and Performance Shocks?
• I am not happy with my Sock's fit, what can I do?
• I can't get them on! Don't worry, we can help 😊
• Is it normal for my Alphas to fit very snug on my toes and ball of the foot?
• My Apolla socks feel very tight. Should I exchange for the next size up?
• There is too much room in the toes on my pair of Shocks, why?
• What does “anatomically correct” mean?

• Can I combine discount codes with my Rewards?
• Can I order in multiples for my studio/company/team?
• Do you ship to my country?
• Free Shipping Code
• Has my order shipped?
• How much does it cost to ship?
• I have not received my order confirmation…what can I do?

See all articles in Order & Shipping Questions →

• Do I have points even if I did not sign up on previous purchases?
• I am having trouble logging into my account

• Are there Male or Female Sock Sizes?
• Do you have Apolla socks for kids?
• How do you determine foot size?
• If I am younger than 12 OR very petite for my age OR have a very narrow foot does that change my size for the Infinite, Performance or the Alpha Shock?
• If I have a very wide foot, does that change my size?
• I have wide feet and/OR bunions. Do you have a style that will fit my feet?
• Is my size the same in all styles of Apolla socks

See all articles in Sizing Questions →

• Am I able to wear my Shocks over my dance tights?
• How are these for diabetics?
• Is there a Shock that I can have arch support and ankle stability AND be barefoot while dancing or yoga?
• Is there a Shock that I can wear in my shoes?
• My socks feel tight and I have a hard time getting them on… any tips?
• What are compression socks?
• What Does mmHg mean? What is Apolla's mmHg?

See all articles in Style & Shopping Help →

• Can I use rosin with my Shocks?
• Can I wear my Apolla Shocks® on any kind of flooring?
• Can the traction leave residue on my dance floor?
• Can you use the traction refresher to add grip to the bottom of a NON traction Apolla sock?
• Do you have a traction refresher?
• How do I decide between traction or non-traction?
• My tractions is slippery! Help!

See all articles in Traction/Grip Questions →