Apolla Performance: Your Guide to Returns and Exchanges
At Apolla Performance, we pride ourselves on crafting high-quality, premium socks entirely made in the USA. Our commitment extends beyond our products to ensure you receive exceptional customer service. We understand that finding the perfect fit is crucial, and we are here to assist you every step of the way. Below, you'll find detailed information on how to navigate our return and exchange process, ensuring a seamless experience.
Our Apolla Guarantee
We stand by the quality of our products and are dedicated to helping you find your perfect pair. Before making a purchase, we encourage you to reach out to us through our contact options for guidance on selecting the right fit and style. However, if our socks aren't the perfect match for you, we offer a straightforward return and exchange process.
Starting a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Us: Email Apolla at [FILTERED] to begin the process. You will receive a response within three business days with questions to determine if an exchange is suitable before proceeding to a return.
Return Portal: If an exchange isn't possible, you will receive a link to our return portal to obtain a return label.
Refund Policy: Refunds are valid within 90 days of the delivery date. We require the socks to be shipped back to process the refund, which will be applied once the socks are received at our fulfillment center.
Free Returns and Exchanges: We offer free return shipping labels, which you can download and print. Please note, we do not provide paper labels, and you are responsible for printing them. For printing assistance, visit this resource.
Shipping Instructions: Use the original envelope and include the socks with their original packaging or invoice for proper identification. If you no longer have the original envelope, you will need to purchase another bubble mailer, but the shipping cost will be covered by us.
Important Considerations
- Manufacturing Defects: We will return any products with manufacturing defects and exchange products due to sizing issues.
- Exchanges: Items can be exchanged for an item of equal or lesser value. If exchanged for a lesser value, we will refund the difference. For a higher value exchange, an invoice for the difference will be sent.
- Refund Method: All refunds will be issued according to the original payment method. Please allow 7-15 business days for processing once the socks are received.
- Retail Purchases: Our Apolla Promise only applies to products purchased directly from Apolla. For items bought at a retailer, please refer to the retailer's return policy.
- Convention Purchases: Items purchased in person at conventions or tradeshows must be returned or exchanged by the end of that weekend. Sales are final after the weekend, and the product must be unworn.
Helpful Tips
- Sizing and Fit: Visit our FAQs & Tips page for answers on sizing, traction, and style. We recommend trying on your Apolla Socks® immediately upon receipt to ensure the correct fit before use.
- How to Wear: If you encounter difficulty putting on your socks, watch our How to Wear video.
- Compression Garments: Remember, our socks are compression garments, so they will have a snug fit. Refer to our size chart to ensure proper fitting.
We're Here to Help
Your satisfaction is our priority, and we are here to assist you in any way possible. If you have questions or need further assistance, please contact us. We guarantee satisfaction and value your communication, allowing us to help you perform at your best.