Troubleshooting Order Confirmation Emails
At Apolla Performance, we strive to ensure a seamless shopping experience for all our customers. One important step in this process is receiving an automatic order confirmation email after placing an order on our website. However, there may be occasions when you do not receive this email. Below, we outline the possible reasons and solutions to help you resolve this issue promptly.
Possible Reasons for Not Receiving an Order Confirmation Email
1. Incorrect Email Address
One common reason for not receiving an order confirmation is entering an incorrect email address during the checkout process. This can prevent the confirmation email from reaching your inbox.
Solution:
If you suspect this might be the case, please contact our customer service team at info@apollaperformance.com. We will be happy to correct the email address on your order and resend the confirmation email to you.
2. Email Security and Spam Filters
Sometimes, your email provider's security settings or spam filters may mistakenly categorize our emails as junk or spam, preventing them from appearing in your inbox.
Solution:
Please check your spam or junk mail folders to see if the confirmation email has been redirected there. If you find it, mark it as "Not Spam" to ensure future emails from us reach your inbox. If you still cannot locate the email, reach out to us at info@apollaperformance.com for further assistance.
We're Here to Help!
At Apolla Performance, we guarantee our products with free returns and exchanges. We are committed to ensuring your satisfaction and are here to assist you with any issues you may encounter. If you continue to experience difficulties with your order confirmation, please do not hesitate to contact our customer support team. We are here to help and ensure your experience with us is nothing short of excellent.
For more information about our products and services, visit our online store. Thank you for choosing Apolla Performance!