Navigating Returns and Exchanges with Apolla Performance
At Apolla Performance, we prioritize customer satisfaction and strive to make our return and exchange process as seamless as possible. Whether you're exchanging for a different size or returning a product, we're here to help every step of the way.
Our Return and Exchange Process
We utilize an automated return system to ensure efficiency and accuracy. Here’s a step-by-step guide on how our process works:
Initiating a Return or Exchange: Start by accessing our Return/Exchange Policy page for detailed instructions. Our automated system will guide you through the necessary steps.
Sending Back Your Items: Once your return or exchange is initiated, send the items back to our fulfillment center. For most returns, you will use a prepaid label generated by our system.
Processing Time: After your items arrive at our fulfillment center, you can expect your return or exchange to be processed within two weeks. We will notify you via email once your return is received and processed.
Receiving Your Exchange or Refund: Once processed, your exchange will be shipped out, or your refund will be issued promptly.
Special Cases: Manual Returns
In certain situations, you may receive a manual return label from our customer service team. Here’s what to expect:
Processing Time for Manual Returns: Allow up to two weeks for processing once your items arrive at our fulfillment center. To expedite the process, include a note with your order number and specific instructions for your return or exchange.
Communication: We will email you as soon as we receive and process your return.
Need Your Exchange Faster?
If you require a quicker turnaround for your exchange, please reach out to us at our customer service email. We are committed to accommodating your needs and ensuring a smooth experience.
Our Guarantee
At Apolla Performance, we stand behind our products. We offer free returns and exchanges, ensuring you are completely satisfied with your purchase. If you have any questions or need further assistance, please do not hesitate to contact us.
For more detailed information, visit our Return/Exchange Policy or check out our FAQ on What to Expect After Shipping Back Your Return/Exchange.
Your satisfaction is our top priority, and we are here to assist you with professionalism and respect. Thank you for choosing Apolla Performance! 😊