Understanding Pre-Orders and Backorders at Apolla Performance
At Apolla Performance, we are committed to providing high-quality products and exceptional service to our customers. As a small business, we are continuously working to meet the growing demand for our popular Apolla Socks. Occasionally, certain products may temporarily go out of stock, leading to backorders and pre-orders. This article aims to clarify what this means for your shopping experience and how we manage these situations.
What is a Pre-Order?
When a product is marked as "Pre-Order," it indicates that the item is currently out of stock but will be available at a future date. By placing a pre-order, you are securing your purchase in advance, ensuring that you receive the product as soon as it becomes available. This process involves paying for the item upfront and getting in line for shipment once the stock arrives.
Important Points About Pre-Orders:
- Clear Communication: We strive to make it clear on our website and during the checkout process when an item is on pre-order. This ensures you are fully informed before completing your purchase.
- Order Delays: If your order contains both in-stock and pre-order items, the entire order will be delayed until all items are available. This approach helps save on shipping costs.
- Separate Shipments: If you prefer to receive in-stock items immediately, you have the option to arrange for a separate shipment. This will involve additional shipping fees. Please contact us via email to organize this service.
Managing Your Order
We understand that waiting for your favorite products can be challenging, and we appreciate your patience and understanding. Here are some steps you can take to manage your order effectively:
- Check Estimated Shipping Dates: Keep an eye on the estimated shipping dates provided during your purchase. These dates are our best estimate of when the stock will arrive and be shipped to you.
- Contact Us for Assistance: If you have any questions or need to make changes to your order, please do not hesitate to reach out to us. We are here to help and ensure your experience with Apolla Performance is seamless.
- Free Returns and Exchanges: Remember, we guarantee our products with free returns and exchanges. If your needs change or you are not satisfied with your purchase, we are here to assist you.
How to Contact Us
For any inquiries or to arrange special shipping requests, please contact us through our contact page. Our team is ready to assist you with professionalism and respect, ensuring you receive the best possible service.
Thank you for choosing Apolla Performance. Your support means the world to us, and we are dedicated to meeting your needs with quality products and exceptional service.