International Shipping Guide for Apolla Performance

At Apolla Performance, we are committed to ensuring that our customers across the globe receive their products efficiently and securely. Below, we provide detailed information on our international shipping process to help you understand what to expect when placing an order from outside the USA.

Shipping Methods and Options

We primarily ship internationally via USPS. However, to enhance your shopping experience, we recommend checking if there is a local retailer or stockist in your area. This can often provide a more convenient and faster service. You can find a list of our international retailers, stockists, and distributors here.

Faster Shipping Alternatives

For those who prefer expedited shipping, we offer the option to use DHL or UPS. This service incurs an additional cost, but it provides a faster and more reliable delivery method. If you wish to utilize this option, please contact us via email to arrange the details.

Import Duties and Fees

Please note that all taxes, duties, tariffs, and fees associated with shipping outside the USA are the responsibility of the customer. These import fees are separate from the shipping fee and will be charged directly by your country's customs upon the package's arrival. We recommend checking with your local customs office for more information on these charges.

Delivery Timeline

Once your order is shipped, you can expect delivery within 2-3 weeks. However, please be aware that this timeline can be affected by local customs processing times and other unforeseen delays, such as weather conditions or holiday seasons.

Tracking Your Order

After your order is dispatched from our fulfillment center, you will receive an email confirmation with a tracking number. This allows you to monitor your package's progress and estimated delivery date.

Handling Delays

If there is a delay in receiving your package, we advise checking with your local post office first. They may be holding your package pending import fee payments or awaiting pickup. Should you encounter any issues or require further assistance, please do not hesitate to contact us. We are here to help and ensure you receive your Apolla Performance products.

Order Processing

Orders consisting of fewer than 15 pairs, placed during business hours (Monday-Friday), are typically shipped within one business day unless the items are back-ordered. Please be mindful that holiday seasons and adverse weather conditions can cause unforeseen delays.

Customer Support

We guarantee our products with free returns and exchanges, and we are dedicated to providing exceptional customer service. If you have any questions or concerns, please reach out to us at any time. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Apolla Performance. We look forward to serving you and providing you with the highest quality performance wear.